The National Association of Convenience Stores show recently wrapped up in Las Vegas, and the show was filled with industry leaders looking for tools to move their businesses forward.
Convenience store owners and operators have suffered from image problems for years. Rather than being cluttered, dirty and unsafe, many convenience stores are embracing new products and technologies.
Let me give you an example. Recently, I was driving through Texas with a friend of mine. It was a long drive, and we stopped for gas and a break at a convenience store. The place was immaculate outside and even more impressive on the inside. It was the size of a small big-box retailer and had a 30-foot counter of fresh, hot food. Items were organized and clearly marked. The bathrooms were clean. Make no mistake about it, that store was a professional operation.